Frequently Asked Questions
Is this satellite service?
No. While both types of service use radio frequencies to send and receive data, our sites are local, meaning there’s less latency and faster speeds than typical satellite service.
How close to your sites do I have to be to get service?
It all depends on the line-of-site (view) between your location and our mountain-top sites. We have customers located 10 to 15 miles away who have great service, while others only a few miles away may not be able to get service at all. If you can see the mountains west or northwest of Redding from your site, you can probably get service.
Does my computer need any special add-ons?
A. The only requirement is that your computer has a network card (NIC). Most computers built in the last several years already have one. (Look for something that looks like a big phone jack on the back of your computer). If your computer doesn’t have a network card, one can be easily added by us or someone else.
Can I share the Internet connection with other computers in my home?
Yes. If you have a router, our unit can plug directly into it. Your desktop or laptop computer then accesses the Internet using the router.
Do you provide unlimited data?
All wireless services come with unlimited data usage. Satellite services do come with data caps.
Will this internet support online gaming?
Yes, our wireless service does support online gaming. During peak usage, bad weather, etc there can be moments of slower performance. However, we're constantly upgrading the network to increase both capacity and performance.
Does ShastaBeam allow BitTorrent?
ShastaBeam network does not actively filter any applications on our network. However, BitTorrent (and other peer-to-peer file sharing services) are "noisy" network applications that quickly deplete limited wireless resources, ultimately effecting the service of other customers. For that reason we do not support excessive BitTorrent usage, per our Acceptable Use Policy.
If you are using an Apple Router.
If using an Apple AirPort brand wireless router, and your AirPort is also directly connected to ShastaBeams's equipment, be sure NOT to configure your AirPort in "Bridge Mode." Running "Bridge Mode" is a serious security risk for your devices, and you will also experience issues in connecting your wireless devices to the internet.
For a better and uninterrupted experience with Netflix.
We recommend that for each profile you navigate to "Your Account" and then choose "Playback Settings." Under Playback Settings, choose "Auto." This will allow the video quality to automatically adjust for continued viewing even during peak times.
For our Satellite customers, please choose "Medium." This will considerably conserve your data and help prevent you from going over your data limit.