ShastaBeam provides service for all issues and problems associated with the Internet Connectivity service we sell. From time to time Customer may have connectivity problems that require a service technician to come out to their location and troubleshoot the problem. If it is determined that the associated problem is no fault of the customer, then there will be no charge, otherwise a standard service charge of $125.00 for travel and labor will apply, unless specified otherwise in advance of the time of request for service. Charges for a service call may vary depending on the location of the customer and what the specifics of the problem are. Customers are expected to work out any difficulties with the service technician at the time services are performed.
ShastaBeam offers a Service Call Protection Plan called “Shasta Shield” whereby the customer agrees to pay an additional $5/month and when and if service is needed, a ShastaBeam Service Technician will come to the customers house under the same terms and conditions as above for a flat charge of $25.00 rather than the $125.00 mentioned above.
ShastaBeam reserves the right to cancel the ShastaShield service in the event that a particular customer abuses the privileges of this lowered service call.
Every thing works well. We can actually watch You tube now. No problems. Why did we stay with AT&T so long?????
Finally after 10, years living here we have real internet service! Goodby crappy AT&T. You won’t be missed! All those year of super slow DSL, dropped connections, bad lines gone! At last I can use Netflix, my Emails go through, even in the bad rain! Thank you so much Shasta Beam, I won’t have to move now!
First I want to tell you and your family “Merry Christmas and Happy New Year.” Let’s hope for our blessings to continue and happiness for everyone!
Next, I want to say how WONDERFUL the WiFi has been lately. Whatever the latest corrections and/or adjustments you made were, Thank You! We have enjoyed uninterrupted service for quite a few months now and can’t say enough what a difference the good connection has been. You found the “secret.” Hope your business enjoys more success in 2015.
Paula & Ed Alves
Working pretty well for us here (HV)! Office staff and techs/tech support have been great and timely on everything, making this a Much better experience after Clearwire! Thank you, ShastaBeam!
Have it here in Happy Valley and glad to have made the changeover! Office staff have been great to work with and techs have been pro active.