The SkyBeam is now ShastaBeam!
Frequently Asked Questions
- How do I sign up for services? Fill out the inquiry form below on this page and a member of our team will contact you.
- How does the billing Work? We bill once monthly and payment is due in advance for the month. We do automatic payments via credit or debit card and sometimes by auto bank withdrawal. You may pay be check, but there is an additional $10.00/month charge for check processing. We hold the credit card information securely. Credit Card information is collected over the phone or you may fill out a form and mail it to us authorizing the use of your card for the regular monthly payment.
- 24/7 Technical Support. Call 530-605-2204 or email firstname.lastname@example.org. If you call support and do not get a live technician on the phone, please leave a message with your name and phone number and they will call you back within 60 minutes. If they cannot help you over the phone, they will forward the problem to one of our service people to schedule a service call as necessary.
- How do I check my Email? TheSkyBeam.com email accounts will continue to be work without any changes. There is a new “Check My Email” button on the Skybeam website. If you have email problems, contact us at 530-605-2204 for our 23/7 technical support staff.